Apple Tops Personal Computer Customer Satisfaction for Tenth Straight Year [Mac Blog]

Apple Tops Personal Computer Customer Satisfaction for Tenth Straight Year - Mac Rumors window.fbAsyncInit = function() { FB.init({ appId : '263507923666566', status : true, // check login status cookie : true, // enable cookies to allow the server to access the session xfbml : true // parse XFBML }); }; (function() { var e = document.createElement('script'); e.src = document.location.protocol + '//connect.facebook.net/en_US/all.js'; e.async = true; document.getElementById('fb-root').appendChild(e); }()); Front Page Mac Blog iOS Blog Roundups iOS 7iPhone 5ciPhone 5siWatch Buyer's Guide ForumsGot a tip for us? Share it...Twitter • Facebook • RSSa. Send us an emailb. Anonymous formclose (x)Apple Tops Personal Computer Customer Satisfaction for Tenth Straight YearWednesday September 18, 2013 6:18 am PDT by Richard PadillaThe American Customer Satisfaction Index (ACSI) has released its annual rankings for customer satisfaction in the category of personal computers, which include both traditional computers and tablets, with Apple’s line of Macs as well as the iPad topping the survey’s rankings for the tenth straight year. Apple’s satisfaction rating of 87 is ranked above other competitors such as Hewlett-Packard and Dell, which finished with scores of 80 and 79, respectively. The satisfaction rating of each company in the survey is dependent on factors such as customer expectations, perceptions of quality, and perceptions of value.

Apple maintains the strong lead it has held for a decade, inching up 1% to an ACSI score of 87 Still, Apple’s position might be a bit more precarious in 2013. While iPhone sales are rising, shipments of Mac PCs declined and iPad sales are slowing, pointing to possible saturation in the tablet market. Nevertheless, even as Samsung and other manufacturers of Android-based devices make inroads, Apple continues to dominate in the U.S. market, with iPads accounting for about 80% of all tablet usage.

Early last month, the ACSI also released its annual rankings for smartphone satisfaction in the United States, which revealed that the iPhone 5 was topped by Samsung’s Galaxy S3 in customer satisfaction.

As the new report notes, Mac sales have stagnated in recent quarters alongside significant weakness in the overall PC market, remaining flat in July with a 5% year over year drop expected for the September quarter. Apple is, however, set to release the newest version of its operating system, OS X Mavericks, in late October, with a refresh of the company's iPads and much of its Mac line expected to happen in the next few months. [ 16 comments ]Tweet Top Rated Comments(View all)

Michaelgtrusa11 hours ago at 06:20 amThis is indeed true. Good for Apple.Rating: 2 Positivesanzio11 hours ago at 06:20 amI can see why. I had a couple of issues with my rMBP (image retention, and a dead pixel after that). This machine is fantastic, but those issues would've killed the experience.

Apple didn't even bat an eye and fixed the machine both times. I'm satisfied for sure. Support is one of the many things that adds to this rating, I'm sure.Rating: 2 Positivesroadbloc10 hours ago at 07:07 amHow in the universe are HP 2nd place? And how in the universe are Lenovo not on the list?Rating: 2 Positives4mat11 hours ago at 06:29 amI can see why. I had a couple of issues with my rMBP (image retention, and a dead pixel after that). This machine is fantastic, but those issues would've killed the experience.

Apple didn't even bat an eye and fixed the machine both times. I'm satisfied for sure. Support is one of the many things that adds to this rating, I'm sure.

Same here. Apple helped me out earlier this year with my 2009 iMac.Rating: 1 PositivesFlatlinerG11 hours ago at 06:30 amI've said it before and I'll say it again, people who like Apple products love Apple products.Rating: 1 Positiveslincolntran10 hours ago at 07:04 amAgreed they have a huge lead on computers. Their customer service, hardware and OS set them completely apart from the competition. BUT this news comes a month or so after apple was displaced by samsung for smartphone satisfaction. Apple is consistently #2 behind Windows Phone in most other surveys. Apple is now lagging behind in a space that they basically defined. Most other companies are making phones with competitive or better features for less money.

Any data to back it up?Rating: 1 PositivesGiuly9 hours ago at 07:48 amBut hey men, take it easy, bodylotion and anti wrinkle cream will be the next big ***** we have to fight with, then we will finally overcome such banalities like supercoolfruityspeakdevicewithintgratedmicrowave. yeah.

What the hell are you even talking about, man? How did you start at "Apple Tops Personal Computer Customer Satisfaction for Tenth Straight Year" and end with body lotion and anti-aging cream?Rating: 1 Positives
[ Read All Comments ]Front Page StoriesiOS 7 Tidbits: iMessage Timestamps, App Switching, Spotlight Search, and More1 hour ago on Front PageApple released iOS 7 to the public earlier today and while we highlighted a number of the major features in the operating system, there are more than 200 changes in all, including hundreds of minor...45 commentsApple Increases Over-the-Air App Store Download Limit to 100MB4 hours ago on Front PageWith iOS 7, Apple now allows app downloads up to 100MB over cellular connections, prompting users to connect to Wi-Fi for larger apps. Apple previously boosted the limit to 50MB with the launch of...58 commentsApple Adds 'Designed for iOS 7' Section to App Store5 hours ago on Front PageFollowing the public release of iOS 7, Apple has added a new "Designed for iOS 7" section to its App Store. The section highlights apps that have been updated or released with an iOS 7-style...38 commentsApple Releases New 'Designed Together' Ad for iPhone 5c and iOS 75 hours ago on Front PageFollowing the release of its "Plastic Perfected" ad earlier this week, Apple has just released another iPhone 5c ad entitled "Designed Together". The 55-second spot highlights...123 commentsApple Releases iOS 7 With UI Redesign, iTunes Radio, New Notification Center, Multitasking Screen and More7 hours ago on Front PageApple has just released iOS 7 to the public, making the download available to users of recent iPad, iPhone, and iPod touch models. Users can obtain the update either by connecting their devices to...1538 commentsApple Releases iTunes 11.1 with iTunes Radio, Genius Shuffle and More8 hours ago on Front PageAhead of today's release of iOS 7, Apple has just released iTunes 11.1 with support for iTunes Radio (U.S. only at launch), Genius Shuffle, and more.This version of iTunes comes with several...292 commentsApple Updates 'Apple Store' iOS App for iOS 710 hours ago on Front PageIn what is undoubtedly the first of many Apple iOS apps to receive updates for iOS 7 today, the company Apple Store app [Direct Link] has been updated with iOS 7 compatibility, a new icon, and a...80 commentsNext-Generation iPad Mini Rear Shell Surfaces in 'Space Gray'10 hours ago on Front PageFollowing Apple's introduction of a new "Space Gray" color to replace the slate color previously used on the iPhone 5 and the company's iPod lineup, many have wondered whether the...108 comments• First iPhone 5s Reviews: Touch ID a 'Real Advance', Two-Tone Flash Produces 'Lovely Results' (355)• First iPhone 5c Reviews: Color is a 'Breath of Fresh Air', Will 'Sell Like Hot Cakes' (95)• White House Files Petition Asking FCC to Require Carriers to Unlock All Mobile Devices (231)• iCloud Website Gets iOS 7-Inspired Makeover (81)• iPhone 5s Inventory Said to Be 'Severely Constrained' at Launch (520)• Burberry Releases Full Fashion Show Shot with iPhone 5s (172)• Apple Hiring Genre Experts to Program iTunes Match Stations (54)Rumors by ProductiPhone - iPad - iPad Mini - iPod
MacBook Pro - Retina MacBook Pro
MacBook Air
Mac mini - iMac - Mac Pro

Blogs: iPhone - Mac

 

MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. We also boast an active community focused onpurchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms.

Advertise on MacRumors Our Staff Arnold Kim Editorial Director Email • Twitter Eric Slivka Editor in Chief Email • Twitter Jordan Golson Editor Email • Twitter Marianne Schultz Editor Email • Twitter Juli Clover Editor Email • Twitter Husain Sumra Contributor Links Touch Arcade 'Final Fantasy Agito' is "Definitely" Getting Localized, but Western Release Still UncertainTA Plays: 'Infinity Blade III' - An Oddly Spoiler-Free WalkthroughApple Increases the Over-the-air Download Limit to 100MBApple Releases iOS 7 Update'Angry Birds Star Wars II' Review - We Joined the Pork Side and So Should YouiOS Gameplay Recording Guide - Both Hardware and Software Solutions for Posting Your Video Clips AppShopper Apple Releases iOS 7 With Redesigned Interface, iTunes Radio, Air Drop, and More'Perfect Weather' Aims to be Your Favorite iPhone Weather AppApple Announces iPhone 5s and iPhone 5ciOS 7 to Be Released on September 18Apple Sends Out Invitations for September 10 Media Event'Cut the Rope' for iPhone and iPad Goes Free for One Week Copyright © 2000-document.write(new Date().getFullYear()) MacRumors.com, LLC.
Privacy / DMCA contact / Affiliate and FTC Disclosure


Mobile Version | Fixed | Fluid | Fluid HD

View the original article here